citizen charter
Citizen Charter
Transparency • Accountability • Citizen Friendly Services
As per Section 272A of the Kerala Panchayat Raj Act, 1994, the Citizen Charter is an official document that explains the services provided by the Gram Panchayat, eligibility conditions, required documents, procedures, and service delivery timelines. It reflects the Panchayat's commitment to transparent, efficient, and citizen-centric governance.
Objectives
✅ Provide clear information about the services available to citizens.
✅ Ensure timely delivery of public services.
✅ Promote transparency, accountability, and good governance.
✅ Strengthen grievance redressal and public participation.
📋 Information Included in the Citizen Charter
✅ Services available in the Gram Panchayat.
✅ Documents required for each service.
✅ Place/Office where applications must be submitted.
✅ Time limit for service delivery.
✅ Details of responsible officers.
✅ Complaint and grievance redressal mechanism.